Frequently Asked Questions

+

We suggest bookings are done at least one week in advance to ensure your preferred time, date, and ants(professional)

+

Not at all! Our services are about the human-to-human connection between client and ants (professionals). Our professionals are equipped with the best gear in the industry to assure quality services regardless of social distancing.

+

We encourage our professionals to use their masks at all times, avoid physical contact, and follow the CDC’s health recommendations.

+

Check with your professional once booking the services.

+

Absolutely! Once you've selected your destination, you can view all the service providers designated to that area, browse their portfolio and select your favorite. Not sure who to choose? We can pair you with the best ants (professionals) for your needs o

+

If you hope to have your services at a specific location (i.e. hotel, resort, museum, historical site) it is your responsibility to insure the location permits external vendors and pay any associated fees. Please research this before booking. Refunds will

+

You can choose the location where you want to meet your ant (professional). If you are not familiar with the area, ask your ant (professional) to suggest the best place to meet!

+

We respect your privacy and will never share your pictures/work on our blog or social media without your permission! If you prefer to keep your photos/work private, that’s totally fine – opt out in the checkout form. As a bonus, if you review your experie

+

Yes, once you have booked the service provider, you can log in to your account and chat with your professionals.

+

After your payment is processed, you can chat immediately and in the platform with your alpha (professional) to coordinate details including meeting time, place and inspiration.

+

We highly don’t recommend this as our professionals plan their work and bookings in advance. However, it can acceptable under certain circumstances * Check with your professional.

+

If you need to cancel your session, please notify us via email at info@alphaondemand.co with at least 3 days notice. Our cancelation policy is as follows: a) If you cancel more than 3 days in advance of your session, we will issue you with a credit of the

+

No refund will be issued for no-shows (except for emergencies or unforeseen circumstances).

+

If you’re running late (hey, it happens!), message your Alpha(professional) as soon as possible. Sometimes your Alpha(professional) may be able to wait for you, but in cases where they have another service scheduled, they may not be able to stay longer. •

+

Send us your request to our live chat or email us directly to info@alphaondemand.co . Our team will get back to you within 24-hours with a solution.

+

Not from our end. Transportation fees may apply depending on the exact location you decided for your service. Please, have in mind that you are responsible for any admission fees or transportation fees during the sessions (entry to the museum, Uber, publi

+

Camplaint to Cyber Police.